Grosvenor Casino Privacy Policy

Grosvenor Casino is committed to handling your personal information with care, transparency and respect. This Privacy Policy sets out how we collect and use your data, who we may share it with, and the rights available to you under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We collect personal data at the point of registration and throughout your use of the Grosvenor Casino platform. This includes your full name, date of birth, email address, phone number and home address — all of which are required to verify your identity and open your account. We also hold records of your payment methods (processed by regulated, PCI-DSS compliant third parties), your gaming activity, deposits, withdrawals and any communications you have with our support team. Technical data such as your IP address, device type and session logs are collected automatically to maintain site security and improve user experience.

Why We Process Your Data

The primary basis for processing your data is the performance of our contract with you: to operate your account, process transactions and provide the services you've signed up for. We also process data to comply with our regulatory obligations as a UK Gambling Commission licensee, which include carrying out identity checks, monitoring for problem gambling indicators and fulfilling anti-money-laundering requirements. Where you have given consent, we may send you marketing communications about promotions and new games — you can withdraw this consent at any time through your account settings or by contacting us directly.

Cookies and Tracking

Grosvenor Casino uses cookies and similar tracking technologies to keep your session secure, remember your preferences and gather anonymised analytics data. A cookie consent notice on your first visit allows you to choose which non-essential cookies you accept. Strictly necessary cookies cannot be disabled as they are essential to the site's operation.

Sharing Your Information

We do not sell your data. We share your information only where necessary: with payment and banking partners to process transactions, with identity verification and fraud prevention agencies to meet our regulatory obligations, and with our technology and hosting providers under strict data processing agreements. If required by law, we may disclose information to government bodies, regulators or law enforcement agencies.

Your Rights Under UK GDPR

You have the right to request access to the data we hold about you, to have inaccurate data corrected, and to request deletion of your data where we are no longer required by law to keep it. You may also object to certain types of processing or request that we restrict how we use your data. To submit any data request, email us at [email protected]. We will respond within 30 days. If you are unsatisfied with our response, you have the right to contact the Information Commissioner's Office (ICO) at ico.org.uk.

How Long We Keep Your Data

We keep account records for a minimum of five years following account closure, in accordance with our obligations under the Proceeds of Crime Act and our Gambling Commission licence conditions. Some financial records may be retained for longer where required by tax or regulatory law.